Learn how to effortlessly create a Microsoft Teams 2.0 desktop shortcut using a simple PowerShell script. This step-by-step guide not only streamlines your access to one of the leading communication tools but also shows you how to customize it with a unique icon for quick identification. Dive into this tutorial for a more efficient setup, remembering that while precision guides our script, we navigate the vast digital landscape at our own discretion. Perfect for IT professionals and everyday users alike, enhance your digital workspace today.
Tag: IT support
the swarm solves : fictious scenario
In the dynamic realm of IT support, the swarming approach is transforming how complex problems are tackled. This blog presents a fictional dialogue among four swarm team members as they navigate a challenging IT issue. Through their conversation, we'll see the power of collaborative problem-solving in action. The Scenario: Sudden Network Slowdown The Issue: A … Continue reading the swarm solves : fictious scenario
navigating the three key negotiation approaches: the director, the thinker, and the harmoniser
Explore the three key negotiation approaches: The Director, The Thinker, and The Harmoniser, and understand how to navigate discussions effectively with these unique strategies.
using the “upload custom apps” option for microsoft teams bots
Managing the "Upload custom apps" option in Microsoft Teams for specific users can be a bit intricate but is certainly feasible with the right approach. Here's a breakdown of the process, drawing from the latest information available (as of December 2023): Step-by-Step Guide to Restricting Custom App Uploads in Teams Access the Teams Admin Center: … Continue reading using the “upload custom apps” option for microsoft teams bots
microsoft teams bot access in the new and old client
In the ever-evolving world of Microsoft Teams, it's essential to stay updated with how certain features, especially bots, are managed and accessed. Recently (as of early December 2023), there have been notable shifts in how bots are accessed in Teams, particularly in relation to direct links and custom app policies. Let's delve into these changes … Continue reading microsoft teams bot access in the new and old client
OODA loop: a dynamic approach to technical support planning
Just as a whirlwind of activity is expected in the world of technical support, so too are solutions anticipated with a blend of speed and accuracy. This leads us to explore the OODA loop - an insightful approach for strategic planning that hails from the military. OODA, which stands for Observe, Orient, Decide, and Act, … Continue reading OODA loop: a dynamic approach to technical support planning
effective case management: a comprehensive guide for it support professionals
Within the dynamic sphere of IT technical support, the efficacy of case management systems hinges significantly on the quality of log entries. A well-crafted log entry is akin to a story — it tells the reader what happened, what is happening, what's expected next, who's responsible, and crucially, when the next action is due. This … Continue reading effective case management: a comprehensive guide for it support professionals
mastering difficult tech support calls through structured training
In the fast-paced world of technical support, each day brings new challenges. One of the most daunting among these can be handling difficult customers. Thankfully, Cognitive Behavioural Therapy (CBT) offers tools to tackle this common fear, one of which is the Fear Hierarchy, also known as the Fear Ladder. Constructing the Fear Ladder in Tech … Continue reading mastering difficult tech support calls through structured training
advanced ai in tech support and it: job loss or job evolution?
The integration of Artificial Intelligence (AI) in various industries has sparked a widespread debate about the future of work, with the field of technical support and IT right in the center. The question many are asking is - will the advancement of AI lead to significant job losses in technical support and IT? This blog … Continue reading advanced ai in tech support and it: job loss or job evolution?
unravelling the ABC of cognitive behavioural therapy: a simplified guide
In the landscape of mental health interventions, Cognitive Behavioural Therapy (CBT) has carved a niche for itself as a practical and evidence-based approach. Fundamental to CBT is a concept known as the ABC model, a simple tool that breaks down our experiences into three core components: Activating event (A), Beliefs (B), and Consequences (C). Activating … Continue reading unravelling the ABC of cognitive behavioural therapy: a simplified guide