In the dynamic realm of IT support, the swarming approach is transforming how complex problems are tackled. This blog presents a fictional dialogue among four swarm team members as they navigate a challenging IT issue. Through their conversation, we'll see the power of collaborative problem-solving in action. The Scenario: Sudden Network Slowdown The Issue: A … Continue reading the swarm solves : fictious scenario
Category: Communications
optimising swarm documentation with microsoft teams and office
Incorporating Microsoft Teams and Office tools into the documentation process of IT swarming can significantly streamline communication and record-keeping. This blog explores how each stage of a swarm can be efficiently documented using these platforms, enhancing collaboration and productivity. Stage 1: Initial Assessment Document in Microsoft Forms Purpose: To capture initial details quickly and efficiently. … Continue reading optimising swarm documentation with microsoft teams and office
swarming in it support with microsoft teams – enhancing efficiency
In the realm of IT support, swarming represents a significant departure from conventional, hierarchical support models. This innovative approach is based on a collaborative, team-oriented strategy, where complex issues are tackled collectively by a diverse group of experts, rather than following a linear escalation process. The core strength of swarming lies in its ability to … Continue reading swarming in it support with microsoft teams – enhancing efficiency
swarm intelligence: transforming teamwork and problem-solving in the digital workspace
Welcome to the future of IT support, a world where collaboration and flexibility reign supreme! Gone are the days when solving technical problems was a linear, time-bound process. Enter the concept of "swarming" – a dynamic, innovative approach that's transforming how support issues are handled, especially in environments like Microsoft Teams. Swarming ditches the old … Continue reading swarm intelligence: transforming teamwork and problem-solving in the digital workspace
teams PSTN Numbers lost due to group licensing
This article explains why some users in Teams might lose their PSTN phone numbers when they are removed from a group, and how the service plan associated with that group can be carefully used to prevent the issue.
fix teams call forwarding with autoattendant
If you're experiencing issues with Teams Auto Attendant not forwarding calls to external numbers, you're not alone. In this article, we'll explore some potential solutions to help you troubleshoot and resolve the problem.
using https decoders to get some logs from the teams application
The Teams clients use HTTPS to communicate with the O365 cloud. Mainly for administration, user status (presence and notifications) and other messages for the O365 reporting for the admins. You all know how to get the Teams logs right? It's here if you forgot how. How to get this data then? Well, I've been shown … Continue reading using https decoders to get some logs from the teams application
azure dr verses teams dr
A very good colleague of mine let me know about an issue that he had fixed. It was about direct routing in Teams. The Teams environment couldn't receive inbound calls using Teams DR via an SBC. Outbound calls were AOK. They had configured an Azure DR at the same time BUT they had set the … Continue reading azure dr verses teams dr