In military operations, precise communication is crucial. Lives depend on accurate information shared without delay. From this high-stakes environment comes a strategy that, surprisingly, can be highly effective in a different field: technical support. This strategy is known as PACE - an acronym for Primary, Alternate, Contingency, and Emergency. Understanding PACE Originally designed for communication … Continue reading keeping pace in technical support
Month: May 2023
negative thoughts are always at the front
In the grand theatre of the mind, it often seems that the shadows are more captivating than the sunshine. Humans, by nature, are more likely to remember adverse events more vividly than their positive counterparts. This predilection for the negatives, also known as negativity bias, has roots deep in our evolutionary history, where survival often … Continue reading negative thoughts are always at the front
Marcus Aurelius – review at morning and evening
In the chaotic dance of life, one might occasionally find oneself out of step, tripping over unpredicted circumstances, or being swept off balance by an unexpected individual. To navigate such challenges, Marcus Aurelius, a Roman emperor and a revered Stoic philosopher, presented a time-tested method. This approach involves two main practices, performed at the start … Continue reading Marcus Aurelius – review at morning and evening
advanced mirroring in negotation
Just as in any field of expertise, the realm of negotiation and interpersonal communication is fraught with a variety of techniques that enhance understanding and cooperation. Among these, the practice of advanced mirroring stands out. In order to comprehend the nuances of advanced mirroring, it's helpful to first understand its predecessor - traditional mirroring. Conventional … Continue reading advanced mirroring in negotation
quantum mechanics made simple
Yes, it's an article that I needed to write to get my head around quantum physics. Imagine trying to explain the Internet to a goldfish. Challenging, right? Quantum mechanics can feel a bit like that. However, don't worry. This blog aims to make quantum mechanics a bit more accessible - no PhD required! What is … Continue reading quantum mechanics made simple
examples of cbt and stoic – premediation of evils
Cognitive Behavioural Therapy (CBT) and Stoic philosophy may have been born centuries and cultures apart, but they intersect at an interesting juncture called Premeditatio Malorum, a concept which translates from Latin as 'premeditation of evils'. A Stoic exercise, this concept is about visualising potential difficulties or negative events before they happen. Interestingly, this concept parallels … Continue reading examples of cbt and stoic – premediation of evils
premeditation of evils
Premeditatio malorum (premeditation of evils), an age-old stoic concept, intertwines strikingly well with Cognitive Behavioural Therapy (CBT). This ancient philosophy involves anticipating possible negative outcomes to enhance resilience and preparedness. The following steps offer a concise and straightforward approach to incorporating premeditatio malorum into a CBT framework. Step 1: Identification Identify a potential adversity or … Continue reading premeditation of evils
finding calm using cbt
Conquering the fear of flying or the discomfort of being in small spaces, known as claustrophobia, can be a daunting task. Cognitive Behavioural Therapy (CBT) offers a range of techniques that can prove instrumental in helping individuals manage these fears. This blog will explore a few such techniques. Security Camera Visualization One effective method involves … Continue reading finding calm using cbt
CBT behavioural techniques in technical support
It's a common truth in the service industry: customers are more likely to remember a negative experience than a positive one. This reality is magnified in the field of technical support, where frustrations can run high and patience can quickly wane. However, applying principles from Cognitive Behavioural Therapy (CBT) and strategies like positive reinforcement can … Continue reading CBT behavioural techniques in technical support
parallels between quantum mechanics and stoic thought
Quantum mechanics, the realm of the subatomic world, and Stoic philosophy, an ancient school of thought, may seem like an unlikely pair. However, delving deeper into these subjects reveals intriguing parallels. In this blog, we embark on a journey to explore the surprising similarities between the observer effect in quantum mechanics and the core principles … Continue reading parallels between quantum mechanics and stoic thought