Explore how the OODA loop and empathetic questioning can be used to navigate complex technical support issues, particularly those involving emotionally charged situations. Learn how to communicate effectively with both technical and non-technical teams during escalation.
Tag: OODA Loop
OODA vs PACE: tactical and strategic tools for optimal results
Discover the differences between OODA and PACE, two powerful decision-making tools. Learn how they can aid in tactical and strategic scenarios, enhancing efficiency and readiness.