Mirroring is a powerful communication technique that involves repeating the last few words of what someone has said. In technical support, mirroring can help you understand the customer's needs and concerns, manage their expectations, and find a solution that satisfies both parties. In this blog, we will explore the benefits of mirroring in technical support … Continue reading the power of mirroring: how to improve communication in technical support
Tag: problem-solving
the power of mirroring and labelling in technical support
Effective communication is critical in technical support. Mirroring and labelling are two powerful communication techniques that can help improve communication and customer satisfaction. Mirroring involves repeating the last few words of what someone has said, while labelling involves identifying and acknowledging the customer's emotions, thoughts, or fears. In this blog, we will explore the benefits … Continue reading the power of mirroring and labelling in technical support
cognitive behavioral therapy (CBT): exploring the main talking points and transformative power
Cognitive Behavioral Therapy (CBT) is a widely-recognised and evidence-based psychological treatment that focuses on changing unhelpful thoughts and behaviours. CBT has been successfully applied to a variety of mental health issues, as well as personal and professional development. In this blog post, we will delve into the main talking points of CBT, exploring its core … Continue reading cognitive behavioral therapy (CBT): exploring the main talking points and transformative power
harnessing CBT to enhance technical support: a new approach to problem-solving and communication
Cognitive Behavioral Therapy (CBT) is a well-established psychological approach that focuses on identifying and changing unhelpful thought patterns and behaviors. While CBT is commonly used to treat mental health issues, its principles can also be applied to enhance professional skills, such as those required in technical support. In this blog post, we will explore how … Continue reading harnessing CBT to enhance technical support: a new approach to problem-solving and communication