Negotiation techniques, such as mirroring, labelling, and avoiding "I" or "you" statements, can be invaluable tools in resolving technical issues and fostering productive communication between customers and technical support experts. In this blog post, we will present a dialogue between a customer and a technical support expert, showcasing these techniques in action and highlighting their … Continue reading mastering negotiation techniques in technical support
Tag: customer service
understanding the power of labelling in technical support
In technical support, effective communication is key to solving customer problems and ensuring satisfaction. One communication technique that can be particularly effective is labelling. Labelling involves identifying and acknowledging the customer's emotions, thoughts, or fears. This can help build rapport, create a more positive interaction, and find a solution that satisfies both parties. In this … Continue reading understanding the power of labelling in technical support
the power of mirroring: how to improve communication in technical support
Mirroring is a powerful communication technique that involves repeating the last few words of what someone has said. In technical support, mirroring can help you understand the customer's needs and concerns, manage their expectations, and find a solution that satisfies both parties. In this blog, we will explore the benefits of mirroring in technical support … Continue reading the power of mirroring: how to improve communication in technical support
the power of mirroring and labelling in technical support
Effective communication is critical in technical support. Mirroring and labelling are two powerful communication techniques that can help improve communication and customer satisfaction. Mirroring involves repeating the last few words of what someone has said, while labelling involves identifying and acknowledging the customer's emotions, thoughts, or fears. In this blog, we will explore the benefits … Continue reading the power of mirroring and labelling in technical support
harnessing CBT to enhance technical support: a new approach to problem-solving and communication
Cognitive Behavioral Therapy (CBT) is a well-established psychological approach that focuses on identifying and changing unhelpful thought patterns and behaviors. While CBT is commonly used to treat mental health issues, its principles can also be applied to enhance professional skills, such as those required in technical support. In this blog post, we will explore how … Continue reading harnessing CBT to enhance technical support: a new approach to problem-solving and communication