Incorporating Microsoft Teams and Office tools into the documentation process of IT swarming can significantly streamline communication and record-keeping. This blog explores how each stage of a swarm can be efficiently documented using these platforms, enhancing collaboration and productivity. Stage 1: Initial Assessment Document in Microsoft Forms Purpose: To capture initial details quickly and efficiently. … Continue reading optimising swarm documentation with microsoft teams and office
Tag: Negotiation Techniques
unravelling the ABC of cognitive behavioural therapy: a simplified guide
In the landscape of mental health interventions, Cognitive Behavioural Therapy (CBT) has carved a niche for itself as a practical and evidence-based approach. Fundamental to CBT is a concept known as the ABC model, a simple tool that breaks down our experiences into three core components: Activating event (A), Beliefs (B), and Consequences (C). Activating … Continue reading unravelling the ABC of cognitive behavioural therapy: a simplified guide
integrating ‘Left of Bang’, CBT, and stoic philosophy into technical support: a holistic approach
In a world that is increasingly dependent on technology, technical support has emerged as a crucial aspect of every industry. Faced with pressure to deliver speedy and accurate solutions, technicians can benefit from incorporating methodologies from the U.S. Marine Corps' 'Left of Bang' principles, cognitive behavioural therapy (CBT), and stoic philosophy. Proactive Measures: The 'Left … Continue reading integrating ‘Left of Bang’, CBT, and stoic philosophy into technical support: a holistic approach
mastering negotiation techniques in technical support
Negotiation techniques, such as mirroring, labelling, and avoiding "I" or "you" statements, can be invaluable tools in resolving technical issues and fostering productive communication between customers and technical support experts. In this blog post, we will present a dialogue between a customer and a technical support expert, showcasing these techniques in action and highlighting their … Continue reading mastering negotiation techniques in technical support
practical applications: merging CBT, stoicism, and negotiation techniques in technical support
Combining Cognitive Behavioral Therapy (CBT), Stoicism, and negotiation techniques can create a powerful, well-rounded approach to technical support. By integrating these principles, technical support professionals can develop a more effective mindset and improve their communication skills. In this blog post, we will explore practical applications of CBT, Stoicism, and negotiation techniques in the context of … Continue reading practical applications: merging CBT, stoicism, and negotiation techniques in technical support
improve your problem-solving skills with cbt, stoicism, and negotiation techniques
Effective problem-solving in the realm of technical support requires not only technical expertise but also strong interpersonal skills. By combining Cognitive Behavioral Therapy (CBT) principles, stoic philosophies, and negotiation techniques, one can transform their approach to handling technical issues and improve their communication with others. The Power of Perspective: Stoicism and Technical Problem Solving Understanding … Continue reading improve your problem-solving skills with cbt, stoicism, and negotiation techniques