tech & negotiation

So, before we start…

I will be talking about techniques, which are known world-wide, that can be brought into the world of technical support. I will also be talking about negotiation theories that have come about by integrating thought processes which have not been thought to benefit each other. Have a read around and see what you think.

Well, they are not, have a look at this article first – stoicism vs. religion: understanding the differences and answering the question “is stoicism a religion?” – for some talking points. Please do absorb and always make up your own mind.

For example, look at “the stoic’s guide to job interviews” for a unique perspective on this thinking, probably unrelated to technical support :).

Whatever faith or belief we have. There is sometimes a voice (or voices) which say Stoicism is tough and not emotional. This is not to be taken on face value, here is a quick introduction to Stoicism. What if there are still questions about the origin of the word Stoicism and how it has changed in modern times?

Whilst that does not immediately pop into anyone’s head when dealing with technical support. It seems it can be.
There is a step in the middle, how did Stoicism lay the groundwork for CBT?

It should be applied to our daily lives; in whatever situation you may find yourself. Buying groceries or being treated for a mental health issue. It is useful everywhere. It is discussed here – harnessing CBT to enhance technical support: a new approach to problem-solving and communication – please take a look.

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