In the dynamic realm of IT support, the swarming approach is transforming how complex problems are tackled. This blog presents a fictional dialogue among four swarm team members as they navigate a challenging IT issue. Through their conversation, we'll see the power of collaborative problem-solving in action. The Scenario: Sudden Network Slowdown The Issue: A … Continue reading the swarm solves : fictious scenario
Tag: troubleshooting
optimising swarm documentation with microsoft teams and office
Incorporating Microsoft Teams and Office tools into the documentation process of IT swarming can significantly streamline communication and record-keeping. This blog explores how each stage of a swarm can be efficiently documented using these platforms, enhancing collaboration and productivity. Stage 1: Initial Assessment Document in Microsoft Forms Purpose: To capture initial details quickly and efficiently. … Continue reading optimising swarm documentation with microsoft teams and office
Example BLUF & PACE approach for escalating a technical issue
Discover how BLUF and PACE can streamline the escalation of complex technical issues. With detailed plans and clear communication, resolve client issues more effectively.
teams media logs enabled by powershell or the client
Microsoft has released a blog post detailing how to enable media logging within the Teams windows client, which is typically disabled by default. This can be done either through the client or using the PowerShell Grant-CsTeamsMediaLoggingPolicy cmdlet.
teams PSTN Numbers lost due to group licensing
This article explains why some users in Teams might lose their PSTN phone numbers when they are removed from a group, and how the service plan associated with that group can be carefully used to prevent the issue.
fix teams call forwarding with autoattendant
If you're experiencing issues with Teams Auto Attendant not forwarding calls to external numbers, you're not alone. In this article, we'll explore some potential solutions to help you troubleshoot and resolve the problem.
group teams policy not appearing in teams user powershell output
Troubleshooting Group Teams Policy not appearing in Teams User PowerShell Output?
extending SfB 2016 client logging levels (AV)
Learn how to troubleshoot and resolve issues with Skype for Business 2016 clients by extending the logging level for media, audio, and video. Our article provides step-by-step instructions to help you get started.