It’s a question of Get-CsOnlineUser showing certain values in fields and not in others. And this all depends on the Teams policy, if it’s a global or per-user policy.
Using the Online User PS
I had a customer who questioned why, when looking at the output from a Get-CsOnlineUser command, did they not see some policies that were assigned to that user.
get-csonlineuser -Identity meganb@M365x499999.onmicrosoft.com
It outputs this part and we can see some of the policies:
TeamsCallParkPolicy : CallParkPolicyTest
TeamsCallingPolicy :
TeamsChannelsPolicy :
So, that is an individual’s output from PowerShell (a snippet).
Policy for a user shows a different story
BUT when we use Get-CsUserPolicyAssignment to get the assigned policies assigned to that user:
Get-CsUserPolicyAssignment -Identity meganb@M365x499999.onmicrosoft.com
We can see this result:
TeamsCallingPolicy CallPolicyTest {CallPolicyTest}
TeamsCallParkPolicy CallParkPolicyTest {CallParkPolicyTest}
TeamsMessagingPolicy TestMessagingPolicy {TestMessagingPolicy}
LocationProfile US {US}
VoicePolicy HybridVoice {HybridVoice}
TeamsChannelsPolicy TestGrpPolicy {TestGrpPolicy}
TeamsMeetingPolicy CustomGrpMeetingPolicy {CustomGrpMeetingPolicy}
What does it all mean?
The TeamsCallParkPolicy is a per-user assignment, so it gets seen in the Get-CsOnlineUser output, but TeamsCallingPolicy & TeamsChannelsPolicy are group policies, and aren’t seen in the per-user output of Get-CsOnlineUser. But it is seen Get-CsUserPolicyAssignment (which gets all types of policies).
