practical applications: merging CBT, stoicism, and negotiation techniques in technical support
Combining Cognitive Behavioral Therapy (CBT), Stoicism, and negotiation techniques can create a powerful, well-rounded approach to technical support. By integrating these principles, technical support professionals can develop a more effective mindset and improve their communication skills.
the art of negotiation: tips for building rapport and resolving conflicts
Strong negotiation skills are essential for effectively handling technical issues and working with colleagues, clients, or vendors. By building rapport and resolving conflicts, you can create a collaborative environment that fosters successful problem-solving.
how cognitive behavioral therapy can change your thought patterns in technical problem solving
Technical problem solving often involves complex and challenging issues that can trigger negative thoughts and emotions. Cognitive Behavioral Therapy (CBT), a widely used psychological treatment, provides practical tools for identifying and reshaping unhelpful thought patterns.
the power of perspective: stoicism and technical problem solving
In the world of technical problem solving, remaining calm and focused is crucial to successfully navigating complex issues. Stoicism, an ancient philosophy with practical applications in modern life, can help individuals maintain a balanced perspective when faced with technical challenges.
improve your problem-solving skills with cbt, stoicism, and negotiation techniques
Effective problem-solving in the realm of technical support requires not only technical expertise but also strong interpersonal skills.
teams media logs enabled by powershell or the client
Ok, this is just an informational post about media logging within the Teams windows client. Just to let you all know that Microsoft have posted a useful blog about how to enable Teams windows client media logging.
It is usually turned off by default, but can be enabled via the client itself, or using PowerShell Grant-CsTeamsMediaLoggingPolicy cmdlet.
Have a look here for the article, from Microsoft themselves.
teams PSTN Numbers lost due to group licensing
Losing PSTN phone numbers in Teams can be frustrating, especially when the tenant admin team has done nothing wrong. If you license numbers through groups, removing and adding back users can be a bit dodgy, and it’s important to use the associated service plan with care.
create teams desktop shortcut with PowerShell
Please note that this is for the classic Teams. The newer Teams version 2.0 has slightly changed. You can read about inserting a Windows desktop shortcut, for the new Teams client, with PowerShell here.
So, when installing Teams in a windows desktop, the shortcut is no longer there. So no Teams shortcut on the desktop.
That is bad (or good), there is also no option to add the shortcut through the Teams app itself. How to get around this?
teams meetings recordings: 60-day expiry
So, just found out that any new meeting recordings made within Microsoft Teams, and stored on OneDrive and SharePoint will automatically expire after sixty (60) days.
fix teams call forwarding with autoattendant
So, this is a shout out to those admins that use the Teams AutoAttendant feature.
We did see a configuration, where the menu options were being set to dial external PSTN numbers. Some were working, some were not.
What is going on there then?