In technical support, effective communication is key to solving customer problems and ensuring satisfaction. One communication technique that can be particularly effective is labelling. Labelling involves identifying and acknowledging the customer's emotions, thoughts, or fears. This can help build rapport, create a more positive interaction, and find a solution that satisfies both parties. In this … Continue reading understanding the power of labelling in technical support
Tag: communication
the power of mirroring: how to improve communication in technical support
Mirroring is a powerful communication technique that involves repeating the last few words of what someone has said. In technical support, mirroring can help you understand the customer's needs and concerns, manage their expectations, and find a solution that satisfies both parties. In this blog, we will explore the benefits of mirroring in technical support … Continue reading the power of mirroring: how to improve communication in technical support
the power of mirroring and labelling in technical support
Effective communication is critical in technical support. Mirroring and labelling are two powerful communication techniques that can help improve communication and customer satisfaction. Mirroring involves repeating the last few words of what someone has said, while labelling involves identifying and acknowledging the customer's emotions, thoughts, or fears. In this blog, we will explore the benefits … Continue reading the power of mirroring and labelling in technical support
harnessing CBT to enhance technical support: a new approach to problem-solving and communication
Cognitive Behavioral Therapy (CBT) is a well-established psychological approach that focuses on identifying and changing unhelpful thought patterns and behaviors. While CBT is commonly used to treat mental health issues, its principles can also be applied to enhance professional skills, such as those required in technical support. In this blog post, we will explore how … Continue reading harnessing CBT to enhance technical support: a new approach to problem-solving and communication
teams media logs enabled by powershell or the client
Microsoft has released a blog post detailing how to enable media logging within the Teams windows client, which is typically disabled by default. This can be done either through the client or using the PowerShell Grant-CsTeamsMediaLoggingPolicy cmdlet.
teams PSTN Numbers lost due to group licensing
This article explains why some users in Teams might lose their PSTN phone numbers when they are removed from a group, and how the service plan associated with that group can be carefully used to prevent the issue.
teams meetings recordings: 60-day expiry
Microsoft has introduced a new feature that automatically deletes recorded Teams meetings after 60 days to improve privacy and security. This change affects all Teams users, including those with paid and free subscriptions.
fix teams call forwarding with autoattendant
If you're experiencing issues with Teams Auto Attendant not forwarding calls to external numbers, you're not alone. In this article, we'll explore some potential solutions to help you troubleshoot and resolve the problem.
extending SfB 2016 client logging levels (AV)
Learn how to troubleshoot and resolve issues with Skype for Business 2016 clients by extending the logging level for media, audio, and video. Our article provides step-by-step instructions to help you get started.