Cognitive Behavioral Therapy (CBT) is a well-established psychological approach that focuses on identifying and changing unhelpful thought patterns and behaviors. While CBT is commonly used to treat mental health issues, its principles can also be applied to enhance professional skills, such as those required in technical support. In this blog post, we will explore how … Continue reading harnessing CBT to enhance technical support: a new approach to problem-solving and communication
Author: EuropeWho
navigating the dichotomy of control: balancing acceptance and influence
The Dichotomy of Control, a core principle of Stoicism, teaches us to focus on what we can control and accept what we cannot. However, there are situations where we may not have direct control but can still influence outcomes. In this blog post, we will explore the Dichotomy of Control, discuss the importance of understanding … Continue reading navigating the dichotomy of control: balancing acceptance and influence
stoicism vs religion: understanding the differences, answering “is stoicism a religion?”
Stoicism is often compared to religion due to its emphasis on moral and ethical principles, but there are key differences that set them apart. Understanding these distinctions can help clarify the role of Stoicism in modern life and answer the question, "Is Stoicism a religion?" In this blog post, we will explore the differences between … Continue reading stoicism vs religion: understanding the differences, answering “is stoicism a religion?”
practical applications: merging CBT, stoicism, and negotiation techniques in technical support
Combining Cognitive Behavioral Therapy (CBT), Stoicism, and negotiation techniques can create a powerful, well-rounded approach to technical support. By integrating these principles, technical support professionals can develop a more effective mindset and improve their communication skills. In this blog post, we will explore practical applications of CBT, Stoicism, and negotiation techniques in the context of … Continue reading practical applications: merging CBT, stoicism, and negotiation techniques in technical support
the art of negotiation: tips for building rapport and resolving conflicts
In this post, we explore the art of negotiation, including strategies for building rapport and resolving conflicts, all within the context of doing busines
how cognitive behavioral therapy can change your thought patterns in technical problem solving
Technical problem solving often involves complex and challenging issues that can trigger negative thoughts and emotions. Cognitive Behavioral Therapy (CBT), a widely used psychological treatment, provides practical tools for identifying and reshaping unhelpful thought patterns. In this blog post, we will explore how CBT can enhance your approach to technical problem solving by promoting healthier … Continue reading how cognitive behavioral therapy can change your thought patterns in technical problem solving
the power of perspective: stoicism and technical problem solving
In the world of technical problem solving, remaining calm and focused is crucial to successfully navigating complex issues. Stoicism, an ancient philosophy with practical applications in modern life, can help individuals maintain a balanced perspective when faced with technical challenges. In this blog post, we will explore the core principles of Stoicism and how they … Continue reading the power of perspective: stoicism and technical problem solving
improve your problem-solving skills with cbt, stoicism, and negotiation techniques
Effective problem-solving in the realm of technical support requires not only technical expertise but also strong interpersonal skills. By combining Cognitive Behavioral Therapy (CBT) principles, stoic philosophies, and negotiation techniques, one can transform their approach to handling technical issues and improve their communication with others. The Power of Perspective: Stoicism and Technical Problem Solving Understanding … Continue reading improve your problem-solving skills with cbt, stoicism, and negotiation techniques
teams media logs enabled by powershell or the client
Microsoft has released a blog post detailing how to enable media logging within the Teams windows client, which is typically disabled by default. This can be done either through the client or using the PowerShell Grant-CsTeamsMediaLoggingPolicy cmdlet.
teams PSTN Numbers lost due to group licensing
This article explains why some users in Teams might lose their PSTN phone numbers when they are removed from a group, and how the service plan associated with that group can be carefully used to prevent the issue.